Photo retouching system — full automatization process

Overview

Client: Mobile app startup

About the Project: CRM System for Workflow Management: The project involves a mobile application providing a service for quick photo processing for a small fee online. Orders made through the app are registered in the CRM system, where a senior manager selects an executor. The work schedules of all retouchers are managed and covered within the system. Additional Context: Initial Problem: The client faced the need for effective workflow management in their fast photo processing service through a mobile application. Technological Details: The mobile app allows users to submit photos for quick processing for a fee. Orders paid online are automatically registered in the CRM system.

The CRM system distributes orders among retouchers under the supervision of a senior manager. Work Organization: Work schedules of all retouchers are maintained in the CRM system for efficient planning and workload control. The senior manager is responsible for assigning orders for retouching according to their complexity and deadlines. Order coverage is guaranteed by the system, ensuring timely fulfillment of all customer requests.

Request: Difficulty in controlling and motivating retoucher staff. Challenges in promoting services and finding new clients. Need for a unified system to manage clients, retouchers, budgets, and statistics.

Implemented Solutions: Development of a mobile application for clients to order photo processing services. Introduction of a workspace for retouchers to receive real-time orders. Implementation of a time tracking system for retouchers with order integration. Ability for senior manager to monitor order quality before delivery to clients. Integration of online payment acceptance and real-time financial statistics tracking. In conclusion, the client obtained a working environment for all staff within a single system with comprehensive reporting. The application’s clients received timely order fulfillment with controlled quality.

 

Client's Pain Points

- Difficulties in promotion and attracting new clients: The absence of an effective promotion system hindered expanding the client base and increasing profits.
- Absence of a centralized order management system: There was a need for implementing an order management system to ensure prompt and high-quality photo processing.
- Challenges in tracking work hours and order distribution: The lack of a system for tracking retouchers' work hours and efficiently distributing orders could result in delays and workload imbalances.
- Need for online payments and financial reporting: The client required a system for accepting online payments and real-time financial statistics tracking to effectively manage finances and control budgets.
- Lack of control and motivation of personnel: The client faced issues with ineffective control and motivation of retoucher staff, leading to low-quality work and delays in order completion.

Our Solution

- Custom CRM development for order management: Creating a custom CRM system for order tracking and management to effectively control and motivate staff, as well as improve the quality and timeliness of order completion.
- Implementation of a client promotion and attraction system: Developing a system for promoting and attracting new clients through marketing tools and advertising campaigns to expand the client base and increase profits.
- Creation of work hour tracking tools: Developing tools for tracking retouchers' work hours with order integration for efficient planning and workload distribution.
- Integration of online payments and financial reporting: Integrating with online payment systems and creating tools for real-time financial statistics tracking to effectively manage finances and control budgets.
- In conclusion, the client obtained a comprehensive solution addressing financial management, order processing efficiency, and client base expansion.

Outcome and Benefits

  • Improved Client Acquisition and Revenue Growth: The implementation of a client promotion and attraction system enhances the client's ability to reach and engage new clients through targeted marketing tools and advertising campaigns. This leads to a broader client base and increased profits, addressing the challenge of difficulties in promotion and attracting new clients.
  • Streamlined Order Management and Processing: The custom CRM development for order management streamlines the process of order tracking and management. It ensures prompt and high-quality photo processing, addressing the absence of a centralized order management system and improving the overall efficiency and timeliness of order completion.
  • Enhanced Workforce Management and Efficiency: The creation of work hour tracking tools enables efficient tracking of retouchers' work hours and order distribution. This helps in better planning and workload distribution, reducing delays and workload imbalances, and addressing challenges in tracking work hours and order distribution.
  • Convenient Online Payments and Financial Tracking: The integration of online payments and financial reporting simplifies the process of accepting online payments and tracking real-time financial statistics. This allows the client to effectively manage finances, control budgets, and make informed decisions, fulfilling the need for online payments and financial reporting.
  • Improved Control and Motivation of Personnel: The custom CRM system not only facilitates order management but also improves the control and motivation of retoucher staff. This leads to higher-quality work and reduced delays in order completion, addressing the challenge of lack of control and motivation of personnel.
  • In conclusion, the client benefits from a comprehensive solution that enhances financial management, streamlines order processing efficiency, and facilitates client base expansion, ultimately contributing to business growth and success.

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